Refund and Cancellation Policy

Last updated: 27 September 2026

This policy explains cancellations and refunds for BillTrix subscriptions offered by Growsys Solutions Private Limited.

1. Free trial first

Every paid plan starts with a free trial so you can check that BillTrix suits your shop before paying. No payment is taken during the trial.

2. Cancelling

You can stop your subscription at any time by not renewing it, or by writing to info@growsys.in. Your shop stays active until the end of the period you have already paid for. Your data is kept for at least 90 days after that so you can download a backup.

3. Refunds

• Yearly plans: if you cancel within 7 days of your first yearly payment, we refund the full amount. After 7 days, yearly plans are not refundable, but you keep access until the end of the paid year.
• Monthly plans: monthly payments are not refundable once the month has started.
• Duplicate or wrong payments: if you were charged twice or charged the wrong amount, we refund the extra amount in full.
• Service failure: if the Service was unavailable for more than 72 continuous hours because of a fault on our side, you may request a proportionate refund or free extension for that period.

4. How to request a refund

Email info@growsys.in with your shop ID, payment date, amount and transaction reference within 30 days of the payment. We will reply within 5 working days.

5. Timelines

Approved refunds are sent to the original payment method within 7 working days of approval. Your bank or payment app may take a few more days to show the credit.

6. Taxes and coupons

GST charged on a refunded amount is refunded along with it. Discount coupons have no cash value and are not refundable.

7. Contact

Growsys Solutions Private Limited, Ground Floor, Opposite R D Mansion Apartment, Ashiana–Digha Road, Rukanpura, Patna, Bihar 800025. Email: info@growsys.in. Phone: +91 99550 95002.