Privacy Policy

Last updated: 27 September 2026

This Privacy Policy explains how Growsys Solutions Private Limited ("we", "us") collects and uses personal data in connection with BillTrix ("Service"). We follow the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.

1. Two kinds of data

(a) Account data: details about you as our customer, such as your name, business name, phone, email, GSTIN, address and payment references.

(b) Shop data: information you enter to run your shop, including details of your customers, suppliers and staff. For shop data, you decide what is entered and why; we process it only on your instructions to provide the Service. You are responsible for having a lawful basis to record your customers' and staff's details.

2. What we collect

• Details you give us when you sign up, contact us or raise a support ticket.
• Subscription and payment records. Card and UPI details are handled by our payment partners; we do not store full card numbers.
• Technical data needed to run and secure the Service, such as sign-in times, IP address, device and browser type, and an activity log of changes made in your shop.
• A copy of your shop's data may be stored in your own browser so that billing works without internet.

3. How we use it

To create and run your account; to provide, back up and secure the Service; to process payments and issue GST invoices for your subscription; to provide support; to send service messages (for example, renewal reminders and security alerts); to prevent fraud and misuse; and to comply with law. We do not sell personal data. We do not use shop data for advertising.

4. Sharing

We share data only with: service providers who host and operate the Service for us (for example, Cloudflare for servers and database); payment gateways; email or SMS providers used to send messages; our professional advisers; and government authorities when required by law. These providers may store data outside India; we use providers with appropriate security commitments.

5. Storage and security

Data is stored on secure cloud infrastructure. Passwords are stored in strongly hashed form and are never visible to us. Access is limited by role, and every shop can only see its own data. No system is perfectly secure; if a breach affects your personal data, we will inform you and the authorities as required by law.

6. How long we keep data

We keep account and shop data while your account is active and for at least 90 days after it closes so you can download it. Billing and tax records may be kept for up to 8 years where the law requires. After that, data is deleted or anonymised.

7. Your rights

You can access, correct or update your data in the app, download a backup of your shop, and ask us to delete your account. You may withdraw consent for optional communications at any time. To use these rights, or to nominate someone to act for you, write to our Grievance Officer. We will respond within 30 days.

8. Children

The Service is meant for businesses and is not directed at children under 18.

9. Changes

We may update this policy and will notify you of significant changes by email or in the app.

10. Grievance Officer

Name: Aakash Kumar

Email: info@growsys.in

Address: Ground Floor, Opposite R D Mansion Apartment, Ashiana–Digha Road, Rukanpura, Patna, Bihar 800025

Phone: +91 99550 95002